If you are unable to access your account, there could be a few reasons why this may be the case, including your current location or a period of inactivity.
You are usually notified when you login of the reason you are unable to access your account. However, if you are unsure why your account has been closed, you can Contact Us for further assistance.
Location
Good to know
bet365 does not support the use of VPN software, as we need to ensure you are not located in a country where gambling is prohibited.
Some locations might restrict access to certain products or the site entirely, otherwise:
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If you have moved permanently to a location where our services aren't available, this will lead to account closure in line with our licensing requirements.
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If you have moved permanently to a location where our services are available, you are required to create a new account which is registered in your current location, and any previous accounts will be closed. For information on how to open a new account, select the link here.
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If you've temporarily moved, or are on vacation and cannot access your account, you will need to Contact Us so we can assist you further.
You can find more information on restricted locations here.
Period of inactivity
An account is deemed to be inactive where there has been no activity for an extended period of time.
If your account has been inactive for 23.5 months, accounts will become closed in line with our Dormancy Procedure.
For more information on our Dormancy Procedure, check out our Terms and Conditions.
Previous account
Important Tip
bet365 operates a one account per customer policy.
Where our system detects that you have previously held an account with us, any additional accounts you create may become temporarily restricted whilst we complete verification checks.
If you are having issues accessing your new account, select the link here for further guidance.
